Refund policy

 Return & Refund Policy

At Velora Cart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help

14-Day Return Polic

You may request a return within 14 days of receiving your order

To be eligible for a return

The item must be unused, undamaged, and in its original packaging

The item must include all original accessories

Proof of purchase or your order number is required

How to Request a Retur

To request a return, please email us at

veloracartonline@gmail.co

Include

Your order numbe

Reason for the retur

Photos of the item (if damaged or incorrect

Our support team will review your request and provide return instructions

Damaged or Incorrect Item

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible

Non-Returnable Item

The following items cannot be returned

Used or damaged items caused by misus

Items returned without original packagin

Gift cards (if applicable

Final sale or clearance items (if applicable

Refund

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund

If approved, your refund will be processed to your original payment method within 5–10 business days

Return Shippin

If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost

For all other returns, the customer is responsible for return shipping costs

Contact U

If you have any questions about our Return & Refund Policy, please contact us at

Email: veloracartonline@gmail.com